Users will now need to log in using a Service Victoria account to sign into the VGCCC portal. This update makes logging in safer and consistent with other Victoria Government services.
What does this mean for you?
To log in and access your account successfully, the email address used for your Service Victoria account must match the one registered with VGCCC.
This login is a two-step verification process, please check your spam or junk folder for a verification code.
After you’re authenticated through the Services Victoria page, the VGCCC portal will open as usual.
Important note: When you click on ‘VGCCC Portal Login’, a Service Victoria authentication page will appear.
What should you do?
If you are unsure about how to proceed, see the below scenarios to help you figure out the right steps for your situation. We also have detailed instructions on how to create a Service Vic account.
Scenario 1:You already have a VGCCC account registered with a personal or work email (e.g. name@gmail.com or name@company.com).
If you already have a Service Victoria account using the same email address, you can log in to the VGCCC Portal using your Service Victoria password.
If you don’t have a Service Victoria account yet, please create one using the same email linked to your VGCCC account. This ensures your accounts are correctly linked. Once your accounts are linked, you’ll be able to access the VGCCC portal without any issues.
If you are unsure which email address is linked to your account, please contact VGCCCto confirm this detail:
To access the VGCCC Portal, you must first create a Service Victoria account using the same email address you plan to use for VGCCC Portal registration.
This email must be an individual account, and not a shared account, for example, TeamA@company.com.
Once your Service Victoria account is set up, you can log in to the VGCCC Portal using those login details.
Scenario 3: You have a VGCCC account, but there is no email linked to it.
You won’t be able to log in to the VGCCC Portal until an email is added to your account.
To update your account, please contact VGCCC Support:
Once your email is added, you’ll be able to access the portal.
Scenario 4: You’ve successfully logged in, but your licence is not visible.
If you’ve successfully logged in but can’t see your licence, your Service Victoria login may not be linked to the correct VGCCC account. Please contact VGCCC Support:
Our team will assist in linking your login to the correct account. Once everything is aligned, your licence will appear.
Which services are available on the VGCCC Portal?
All major licence submissions can now be provided through the VGCCC portal.
A small number of applications/forms are still PDFs and can be downloaded from the following webpages. Submission of these PDFs need to be completed using the VGCCC portal.
