The Freedom of Information Act 1982 gives you the right to apply for access to documents held by government agencies and ministers. You can also apply to amend personal information about you held by government agencies.
Office of the Victorian Information Commissioner
OVIC is the primary regulator and source of independent advice about how the public sector collects, uses and discloses information. Visit the OVIC website for information about freedom of information (FOI), including:
FOI Part II statements (publicly available Victorian Government documents)
Part II FOI information is available on the About VGCCC(opens in a new window) page. Information statements under Part II of the FOI Act provide an overview of the types of documents held by departments and agencies and how you can access the information you may require. They are designed to help you locate publicly available information.
If you're searching for a specific topic that you can’t find in the information statements, you can try asking via the VGCCC’s customer service centre by contacting 1300 599 759 or emailing us at contact@vgccc.vic.gov.au.
FOI requests and procedures
FOI statement and arrangements
Under the FOI Act, members of the public have the right, subject to certain exemptions, to request information and access documents about their personal affairs and activities of the VGCCC.
A freedom of information request needs to be made in writing to the agency that holds the documents being requested. Once the request is received, the Freedom of Information Officer of the VGCCC will process it in line with the FOI Act.
To lodge a FOI request for documents held by another agency, or for further information about how to make a request, please visit the FOI resources for agencies – Office of the Victorian Information Commissioner webpage.
How to make an FOI request to the VGCCC?
- To request access to documents held by the Victorian Gambling and Casino Control Commission, you can submit a FOI request by contacting VGCCC using the details below or by lodging a request through the Victorian Government FOI online portal.
- When making an FOI request, you will need to provide sufficient detail in writing to enable the document(s) you are seeking to be identified.
- You must also pay an application fee of $33.60. If the payment of the application fee would cause you hardship, you will need to provide evidence to VGCCC to request a waiver of this fee. This fee increases annually on 1 July.
- You may authorise someone else to make a request on your behalf. To do so, you must provide them with written authorisation that includes your signature and the date.
- Once the request is received, the Freedom of Information Officer delegate within the Legal, Policy and Compliance Division will process your request in line with the FOI Act.
- Current statutory processing timeframes are 30 days, plus any extensions that may be required.
- If consultation with one or more third parties is required, the timeframe to process an FOI request is automatically extended by 15 days.
VGCCC Contact details
Address FOI requests to:
Freedom of Information Officer
Victorian Gambling and Casino Control Commission
Level 8, 8 Exhibition Street
Melbourne VIC 3000
Email: foiapp@vgccc.vic.gov.au
Categories of documents
Document types
The types of documents that the VGCCC handles include:
- policy, procedure and standards
- reports
- briefings
- correspondence
- applications, licences, registrations and permits
- information sheets and frequently asked questions
- decisions and reasons of the Commission
- decisions of VGCCC
- media releases
Document categories
The following provides a general description of document categories held by the VGCCC. It is not an exhaustive list. These documents are organised under the following categories according to the VGCCC business classification schemes:
| Accounting | Financial statements | People and culture | Office administration |
| Annual reviews | Gambling | Parliamentary questions | Meeting management |
| Appeals | Information privacy | Performance management | Training and materials |
| Audits | Information management | Policy | Vehicles and travel |
| Business rules | Information technology and communication | Probity | Workforce data |
| Code of conduct and standards | Legal | Procedures | |
| Complaints | Legislation and regulations | Prosecutions, inspections and investigations | |
| Correspondence (internal and external) | Litigation | Recruitment | |
| Delegations | Publications (information sheets, newsletters) | Research and statistics | |
| Disputes, objections and complaints | Public and stakeholder discussion | Risk management | |
| Disaster recovery | Maintenance | Security | |
| Disposal schedules | Media, social media and news | Submissions | |
| Enquires | Misconduct | Taxation | |
| Executive Secretariat | Occupational health and safety | Technical bulletins and standards | |
| Financial management | Ombudsman, Freedom of Information and Protected Disclosures | Tenders |
Information publicly available on our website includes the following:
- commission decisions and reasons
- licence feed and penalties
- major licence details and obligations (including casino, poker machine monitoring, Keno, lotteries and wagering and betting licences)
- gambling licence details and obligations (including bingo centres, bookmakers, commercial raffle organisers, community and charitable organisations, manufacturers, suppliers and testers, poker machine venues, venue operators and wagering service providers)
- poker machine entitlements and limits
- poker machine expenditure data by local government area (monthly), venue (6 monthly) and population (annually)
- community benefit statements
- responsible gambling codes of conduct
- laws, regulations and ministerial directions
- technical standards and VGCCC directions and guidelines
If you would like to request access to publicly available data, please complete the following form and send it to contact@vgccc.vic.gov.au
RES010525_Request-for-VGCCC-data-form_150525.pdf
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