Supervision of the GMA
A venue operator must ensure the operation of the gaming machine area (GMA) is always under supervision. This is in line with the Victorian Gambling and Casino Control Commission rules:
Physical or electronic surveillance of the GMA is required under:
- rule 4 of our Commission Rules (see link above)
- section 3.1.4 of the Gambling Regulation Act 2003(opens in a new window) (the Act).
In particular, this means supervision of:
- each poker machine
- the cashier station
- any credit redemption terminal, and
- each entry point to the GMA.
Supervision must be:
- electronic
- physical, or
- a combination of both.
Constant supervision of all areas provides a tool to:
- identify anyone attempting to tamper with gaming equipment
- assist in resolving patron disputes.
Requirements for electronic and physical supervision are in section 4.2 of our Accounting and Auditing Venue Requirements (AAVR).
Electronic Closed-Circuit Television (CCTV) security requirements
To ensure compliance with the rules, the CCTV system must:
- record 24/7 continuously and without interruption
- record at a minimum rate of 6 frames per second
- have auto-embedded time, date, and camera ID on all images
- store quality images to identify each machine, and all people:
- at every entrance and exit
- at the cashier station, and
- within the gaming machine area
- retain recorded images of the GMA for a minimum of 28 days
(unless the venue’s liquor licence, or other regulatory requirement, specifies a greater length of retention).
CCTV coverage is crucial in resolving patron disputes, in line with the Commission-approved dispute resolution procedures:
Your CCTV cameras must have a view of each poker machine that captures the use of the machine by a patron (incl. screen, keyboard, and banknote/ticket and coin acceptor).
This is to:
- assist in a dispute coming from poker machine play
- assist the venue or Commission when investigating a dispute.
If any complaint or investigation occurs before the recorded images are destroyed, images must be kept until the issue is resolved.
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