As an independent regulator, our internal governance ensures we have clear lines of accountability, make transparent decisions, and manage our risks and finances responsibly. This ensures we deliver on our obligations and our Purpose to ensure integrity, safety, and fairness for all.
Our people work within divisional teams. We collaborate across divisions to deliver on our Purpose of ensuring integrity, safety and fairness for all.
Regulatory Operations Division
Our Regulatory Operations Division has three divisions that report into it:
- Casino Division
- Gambling Division
- Regulatory Services Division.
Casino
The Casino Division:
- ensures the integrity, safety and fairness of the gambling systems operated by the casino
- assesses casino associates and special employee applications
- monitors the conduct of casino employees and associates
- carries out inspections, audits and investigations of casino operations
- monitors compliance with licences and obligations
- takes necessary enforcement and licensing actions when breaches are found.
Gambling
The Gambling Division:
- ensures the integrity, safety and fairness of the non-casino gambling industry
- handles licensing, approval, authorisation and registration of gambling service providers
- keeps track of the performance and obligations of all licensees
- carries out inspections, audits and investigations of gambling service providers
- assesses gaming machine area proposals
- takes licensing and enforcement action when breaches are found.
Regulatory Services
The Regulatory Services Division:
- assesses and approves applications for technical gambling products and systems to ensure integrity, safety and fairness
- assesses the accuracy and completeness of gambling data, operations and revenue from gambling and the integrity of gambling systems
- runs education campaigns for industry and community about the industry's obligations under gambling regulation and their social licence to operate
- manages intelligence within the organisation to guide our regulatory response
- receives and manages complaints about the gambling industry and takes necessary action.
Legal, Policy and Compliance
Our Legal, Policy and Compliance (LPC) Division:
- provides legal advice and acts as Counsel assisting the Commission with inquiries
- prosecutes offences under gambling legislation
- advises on and operationalises legislative and regulatory reforms
- manages secretariat functions to support Commission meetings and hearings
- manages risk and compliance.
Information and Digital Enablement
Our Information and Digital Enablement (IDE) Division:
- manages our digital applications and infrastructure
- protects the organisation’s systems against security threats
- ensures accurate, safe and accessible data
- provides day-to-day support services
- drives long-term projects to improve technological capabilities and innovation.
Finance and Business Services
Our Finance and Business Services (F&BS) Division:
- provides accounting and finance functions, strategic financial forward planning and reporting.
- leads on building and facilities managements, office administration, fleet, and manages risks associated with the work environment
- provides advice on procurement policy, governance, and compliance
- leads corporate and performance reporting activities.
People and Culture
Our People and Culture (P&C) Division:
- leads the development of a workplace culture that supports our people to excel, grow and achieve outcomes
- leads the investment in our workforce capability and culture so everyone feels safe and empowered
- supports the organisation in talent acquisition, organisational development, health, safety and wellbeing, inclusion and diversity, and the management of payroll.
Office of the CEO
The Office of the CEO Division:
- provides advice and operational support to the CEO
- supports implementation of our strategic direction
- manages strategic communications and engagement
- liaises with the Minister’s office, the Department of Justice and Community Safety and other government agencies and stakeholders.
Updated