This output provides monitoring and regulation of gambling, liquor and tobacco activities in Victoria, including the operations of the VGCCC. It provides leadership and strategic policy advice to the Minister for Casino, Gaming and Liquor Regulation on harm minimisation and regulation of the gambling, liquor and tobacco industries.
Performance measure | 2026-27 target |
| Quantity | |
| Casino applications, monitoring and audit activities | 2,016 |
| Gambling and casino information and advice | 25,000 |
| Gambling applications, monitoring and audit activities | 10,814 |
| Gambling audits completed | 1,600 |
| Quality | |
| Gambling audits conducted at high-risk times | 20% |
| Proportion of high-harm gambling breaches resulting in regulatory action | 95% |
| Timeliness | |
| Calls to VGCCC client services answered within 60 seconds | 80% |
| Gambling approvals, licence, permit applications and variations completed within set timeframes | 85% |
Updated