Statement of expectations

The Minister for Casino, Gaming and Liquor Regulation’s 2-year statement of expectations of the VGCCC comprises 10 initiatives. Progress against the expectations, which apply until 30 June 2026, is addressed in our annual report. The full statement of expectations is published on our website.

Expectation	Summary
Towards best practice	Apply the principles in Better Regulation Victoria’s new guide for regulators, Towards Best Practice: A guide for regulators, in business planning.
Build strong, collaborative relationships	Engage on an ongoing basis with a range of stakeholders, including people with lived experience of gambling harm and the wider community, industry peak bodies and gambling operators, Victorian government departments with gambling harm reduction functions, such as the Department of Justice and Community Safety (DJCS), local government, law enforcement and other relevant regulators. Ensure industry can deliver new initiatives within current technological and regulatory environments.
Build a robust and modern industry through a risk-based approach to regulation	Identify and respond to new and emerging risks, and support industry to understand and go beyond their minimum regulatory obligations. Ensure the gambling industry delivers benefit to the Victorian community e.g. through tourism, employment and economic development.
Continued rigour in regulation of the Casino	Through business-as-usual activities and Royal Commission into the Casino Operator and Licence-related reform activities, like testing and monitoring Crown’s Melbourne Transformation Plan programs and initiatives.
Ensure compliance and prevent criminal activities	Maintain strong relationships and collaborate with law enforcement agencies and other relevant regulators and leverage them to support monitoring of the gambling industry.
Harm minimisation	Effectively integrate and prioritise harm minimisation into all aspects of the regulatory approach.
Educate industry to improve compliance	Establish and communicate regulatory priorities that address known and emerging areas of compliance risk. Use a mix of communication channels to guide industry on the areas where compliance must be improved.
Gambling harm prevention and campaigns	Engage with DJCS, Department of Health, Gambler’s Help providers, gambling harm experts, academia and industry to develop a plan to continue the important public health approach to gambling harm. Develop a longer term strategy to transform community and industry attitudes about gambling harm and provide a framework for future awareness and education campaigns.
Advise the Minister	Provide advice on the operation of gambling legislation, the Commission’s functions, and how the law may be improved to achieve a gambling industry that is free of harm caused by criminal infiltration and minimises the harm caused to individuals in their use of gambling products.
Reporting and business planning	Prepare a framework against which to report on the application of the 10 principles for good regulatory practice. Consider its suitability for performance reporting e.g. on the implementation of this statement of expectations.

Updated 17 September 2025