| Performance measure | 2025–26 target |
| Quantity | |
| Casino applications, monitoring and audit activities | 2,016 |
| Gambling and casino information and advice | 25,000 |
| Gambling applications, monitoring and audit activities | 10,814 |
| Gambling audits completed | 1,600 |
| Quality | |
| Gambling audits conducted at high-risk times | 20% |
| Proportion of high-harm gambling breaches resulting in regulatory action | 95% |
| Timeliness | |
| Calls to VGCCC client services answered within 60 seconds | 80% |
| Gambling approvals, licence, permit applications and variations completed within set timeframes | 85% |
Updated