Our core purpose is to ensure that gambling operates with integrity, safety, and fairness for all.
This year marks our fourth as a standalone regulator for the casino and gambling industry in Victoria. We remain laser focused on our purpose, acknowledging that there is still much to do in the regulation of a highly contentious gambling industry that operates in a fast-paced, increasingly complex environment.
Our focus
Since our establishment in 2022, the VGCCC has demonstrated a firm commitment to making the gambling industry accountable for compliance with legal responsibilities and upholding its social licence to operate.
Notable examples include directing Crown and Tabcorp to implement major transformation programs and maintaining ongoing oversight of these initiatives. We have also enforced a zero-tolerance policy towards providers that permit underage gambling.
In 2025–26, we will build upon the substantial progress made in transforming gambling regulation across Victoria, advancing further into the next phase of our organisational development.
The VGCCC will continue to support operators in meeting their regulatory obligations while firmly communicating that non-compliance will not be tolerated. Strengthening partnerships with other regulatory bodies and law enforcement agencies will remain a priority as we work to identify and prevent criminal activities. Additionally, we will enhance efforts to inform both industry stakeholders and the wider community about gambling-related risks and promote harm reduction practices.
Our priorities
Looking ahead, the VGCCC will focus on consolidating recent changes and continuously refining our core services to ensure Victorians can place their trust in a gambling industry that is fair, safe, and free from criminal influence.
Our regulatory scope spans all sectors operating within Victoria, including the Melbourne casino, poker machine and venue operators, wagering service providers, bookmakers, sports controlling bodies, Keno and public lotteries, as well as community and charitable gaming providers.
To achieve our objectives, we have introduced a sector-based operating model for comprehensive regulation and are strengthening the risk-based, intelligence-led approach that informs all regulatory activity. Fundamental to our strategy is the continued implementation of a multi-year project to modernise our digital infrastructure, replacing legacy systems with a secure, efficient platform. This initiative aims to streamline operations, reduce administrative burdens, foster greater awareness of regulatory responsibilities, encourage self-regulation, and improve outcomes for the broader community.
Our aspiration is to adopt smarter working methods, leverage new technology, and remain bold and agile as we evolve as a leading regulator.
Finally, our planned relocation this year to new premises in Melbourne’s CBD will enable us to further reinforce our organisational values and enhance workplace culture by promoting stronger connections and collaboration across the Commission.
This year represents the beginning of a new chapter for the VGCCC – a time to consolidate our regulatory framework and services, strengthen our foundation as an innovative regulator, and advance the maturity of our organisation to better support Victorians.
Suzy Neilan
Chief Executive Officer
17 September 2025
Updated