We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
Gambling types
Gambling
The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
The Strategy will underpin the integration of harm minimisation into all aspects of the Commission's activities including licensing, approvals, monitoring, education and enforcement. It will also guide the Commission's advocacy around regulatory and policy reform.
Our Purpose: Ensuring integrity, safety and fairness for all
One of our Strategic Ambitions: Being renowned for regulatory excellence in protecting people from being harmed by gambling
Our Approach to achieving this: Integrating and prioritising harm prevention into all aspects of our Regulatory Approach and our Policy and Regulatory Reform efforts
Our goal is to integrate harm minimisation requirements into all our decision-making processes.
Reshaping our decision-making frameworks to prioritise harm prevention. These revised frameworks will apply to all approvals
Applicants will be obliged to demonstrate their commitment to actively safeguarding customers through their compliance with harm minimisation obligations
Education
Our goal is to:
Proactively engage with and support industry participants to understand gambling harm and to exercise their duty to care for their customers and the broader community
Improve the quality of engagement with, and information available to, the community to enable consumers to understand gambling harm and make informed choices
Monitoring and oversight
Our goal is to:
Actively use and analyse intelligence, data and other forms of information to target regulatory responses to high-risk areas of gambling harm
Monitor and analyse – on an ongoing basis – emerging issues and trends so that we are aware of, and ready to act on, anything that could impact the prevalence of gambling harm
Enforcement
Our goal is to:
Ensure our regulatory responses are timely and proportionate to the risks posed and harm caused by industry participants' failure to take responsibility for preventing gambling harm
Actively pursue and have zero tolerance for those who opportunistically or deliberately contravene their obligations to protect the community from gambling harm
Further evolving our Regulatory Approach
Three-phased project to embed leading contemporary, risk-based and intelligence led practices
More highly evolved frameworks, methodologies, processes and practices across all regulatory activities and for each segment of the industry over which we have regulatory responsibilities
Digital Transformation to improve our ability to regulate and minimise gambling harm
New regulatory technology system – single source of truth
Data strategy to uplift harm monitoring and detection capabilities
Establishing a Strategic Inquiries Unit
Conduct inquiries, including ‘own motion’ inquiries, into gambling-related issues that represent risks or systemic issues of concern to the Commission or the broader community, including those related to gambling harm
Continuous improvement
Our Regulatory Approach will subject to continuous, ongoing evaluation and improvement
Policy and Regulatory Reform
Our goal is to:
Be forward looking and proactive in understanding the spectrum of emerging policy and industry issues related to gambling harm
Advocate strongly for legislative and regulatory reforms that align with our harm minimisation mandate and our strategic ambitions.
4 thematic focus areas:
Addressing harm in the online environment
Addressing the in-venue experience
Addressing powers for effective regulation
Addressing harm in relation to minors and young adults
