We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
Gambling types
Gambling
The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
If you are concerned that someone may be doing the wrong thing, tell us about it.
There are two ways you can let us know if something doesn’t seem right in the gambling industry:
complaints
tip-offs
A complaint is a more formal process. We review all complaints we receive.
If you don’t wish to lodge a formal complaint, but still want to let us know, you can submit a tip-off.
We take all complaints and tip-offs seriously.
You don’t have to give us your details when making a complaint or a tip-off, but it helps us if we need to get more information from you. We can also let you know what happens with your complaint.
If you are not sure whether you should make a complaint or a tip-off, give us a call on 1300 599 759. You can also make complaints and tip-offs over the phone or by mail.
wagering (online and telephone betting) providers, registered outside of Victoria, but only where the particular issue/service is governed by Victorian legislation, regulations or Directions. (read more about wagering providers registered outside Victoria ). These include:
inducements
direct marketing
deposit limits
account closure
activity statements and betting account records
training requirements
gambling advertising messaging and taglines
Trade Promotion Lottery providers or trade promotion competitions not being run correctly or fairly
